When we receive payment for the order, we will handle within 1 working day.
Orders may be sent from our own warehouse or sent by a 3rd party warehouse. For the lower 48 states of the United States, we offer FREE 5-7 working days shipping or 2-4 working days shipping at the price of $5/item, either by UPS or USPS.
Please feel free to contact us if you're in Alaska, Hawaii, Puerto Rico or other countries.
Items in one order will be sent to one address only. If you'd like to have items sent to separate addresses, please order separately for each address.
CAN I COME TO COLLECTWe keep stock for most of the popular items, but some items may stock in a 3rd party warehouse. Please contact us first if you like to collect the item.
CAN I CHANGE THE SHIPPING ADDRESS AFTER PLACING THE ORDER?Please contact us as soon as possible. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
RECEIVING THE DELIVERY
We may send out items from different locations so they may arrive separately.
All items are inspected for damage or defects prior to leaving our warehouse. Contact us immediately if there's any shipping damage.
Any substantial shipping damage to the packaging must be reported to the courier at the time of delivery. Damage or loss of goods during transit will result in an insurance claim being made against the courier company.
If the product is damaged from shipping or manufacturing, we'll exchange it for free with proof provided.
*Affected by Covid-19, there will be some delay on the delivery.